Log in Start planning
Legal

Terms and conditions

Version 1.0 · Last updated: 4 July 2026

English translation of the Dutch original (9 August 2026). The Dutch text prevails in case of any difference.

Article 1. Definitions

In these terms and conditions, the following definitions apply:

  1. trwn: the company trwn, based in Nunspeet, registered with the Dutch Chamber of Commerce (KvK) under number 42120009, provider of the Platform.
  2. Platform: trwn's website and web application, accessible via www.trwn.nl, including all associated services and functionality.
  3. User: any natural person or legal entity who creates an Account or otherwise uses the Platform.
  4. Couple: a User who uses the Platform to plan their own wedding and, in doing so, acts as a consumer.
  5. Professional: a User who uses the Platform in the course of a profession or business, such as a wedding planner or supplier.
  6. Account: the personal user profile that gives the User access to the Platform.
  7. Subscription: an agreement under which the User obtains, in return for payment, access to (certain functionality of) the Platform.
  8. Content: all data, text, images and other information placed or entered on the Platform by a User.

Article 2. Identity of the trader

trwn
Nassaulaan 54
8071 NB Nunspeet
Email: info@trwn.nl
KvK number: 42120009
VAT number: NL869819136B01

Article 3. Applicability

  1. These terms and conditions apply to any use of the Platform and to any agreement between trwn and a User.
  2. By creating an Account or using the Platform, the User declares to have read these terms and to agree to them.
  3. Deviations from these terms are only valid if agreed in writing.
  4. The applicability of any purchasing or other terms of a Professional is expressly rejected.
  5. If a provision of these terms proves to be void or voidable, the remaining provisions will remain fully in force. The parties will replace the provision concerned with a valid provision that approximates its original intent as closely as possible.

Article 4. The Platform and the service

  1. trwn offers an online platform for planning and organizing weddings, including functionality for budget management, guest lists, task lists, schedules and a supplier directory.
  2. trwn is a tool to help plan a wedding. trwn is not itself a wedding planner, not a supplier of wedding services, and not a party to agreements that Users enter into with third parties (such as venues, photographers or caterers).
  3. trwn makes reasonable efforts to keep the Platform functioning properly, but does not guarantee that the Platform will be error-free, uninterrupted or fully available at all times.
  4. trwn is entitled to modify, expand or discontinue the Platform's functionality from time to time. If material functionality within a paid Subscription is discontinued, the User will be informed of this in advance.

Article 5. Account and registration

  1. An Account is required to use the Platform. The User warrants that the details provided at registration are accurate and complete, and keeps them up to date.
  2. The Account is personal and non-transferable. The User is responsible for keeping the login details confidential and for all use that takes place through the Account.
  3. The User must be at least 18 years old, or have consent from a legal representative.
  4. If misuse of the Account is suspected, the User must notify trwn of this without delay.
  5. trwn is entitled to refuse, suspend or terminate an Account in the event of (suspected) misuse, fraud, or conduct in breach of these terms.

Article 6. Subscriptions, prices and payment

  1. Certain functionality of the Platform is only available through a paid Subscription. The current prices and Subscription types are stated on the Platform.
  2. All prices for Couples include VAT; prices for Professionals exclude VAT, unless stated otherwise.
  3. Payment is made via the payment methods offered on the Platform. For Subscriptions with recurring payment, the User authorises trwn to automatically collect the amounts due.
  4. trwn is entitled to change prices. Price changes are announced at least 30 days before they take effect. If the User does not agree with a price increase, the Subscription can be canceled as of the date the change takes effect.
  5. In the event of late payment, trwn is entitled to suspend access to paid functionality until payment has been made in full.

Article 7. Right of withdrawal (consumers only)

  1. A Couple that takes out a Subscription as a consumer has the right to withdraw from the agreement within 14 days of concluding it, without giving any reason.
  2. If the User wishes the service to start immediately within the withdrawal period, the User expressly agrees to this when taking out the Subscription. In that case, upon withdrawal the User owes a proportionate fee for the service already provided up to the moment of withdrawal.
  3. Withdrawal can be done via info@trwn.nl or via the model withdrawal form.
  4. The right of withdrawal does not apply to Professionals.

Article 8. Term and termination

  1. A Subscription is entered into for the chosen period (for example monthly or annually) and, after that period ends, is automatically renewed each time for an indefinite period, unless otherwise agreed.
  2. After automatic renewal, a Couple may cancel the Subscription at any time, subject to a notice period of no more than one month.
  3. For Professionals, the notice periods stated for the relevant Subscription apply.
  4. Cancellation can be done via the account settings on the Platform or via info@trwn.nl.
  5. Upon termination of the Account, access to the Platform ends. The User has 30 days after termination to export their own data, after which trwn is entitled to delete it, subject to statutory retention obligations.

Article 9. Use of the Platform

  1. The User uses the Platform solely for the purpose for which it is intended.
  2. The User is not permitted to:
    • use the Platform in breach of any laws or regulations;
    • infringe the rights of trwn or third parties;
    • distribute viruses, harmful code or unsolicited messages (spam);
    • circumvent or test the Platform's security without permission;
    • read out the Platform in an automated way (scraping) or reuse its content for competing purposes;
    • share the Account with third parties outside the intended use.
  3. In the event of a breach of this article, trwn is entitled to suspend or terminate access to the Platform with immediate effect, without prejudice to the right to claim damages.

Article 10. User Content

  1. The User retains all rights to their own Content. By placing Content on the Platform, the User grants trwn a non-exclusive license to use that Content to the extent necessary for the operation of the Platform.
  2. The User warrants that the Content placed does not infringe the rights of third parties and is not unlawful, misleading or offensive.
  3. trwn is entitled to remove Content that is in breach of these terms or the law.
  4. Professionals are themselves responsible for the accuracy and up-to-dateness of their business listing in the supplier directory.

Article 11. AI functionality

  1. The Platform contains functionality that uses artificial intelligence (AI), such as a digital assistant that helps with planning the wedding.
  2. AI-generated suggestions, text and calculations are aids and may contain inaccuracies. The User remains responsible for checking these outputs and for any decisions made on the basis of them.
  3. Changes that the AI assistant proposes to the User's planning or data are only implemented after confirmation by the User.
  4. trwn accepts no liability for damage arising from following AI-generated suggestions, except in the event of intent or gross negligence on the part of trwn.

Article 12. Supplier directory and third-party services

  1. The Platform may contain listings of suppliers and other third parties. These listings are for information purposes; trwn gives no guarantee as to the quality, availability or reliability of these third parties.
  2. Agreements between a User and a supplier are formed solely between those parties. trwn is not a party to such agreements and is not liable for their performance.
  3. The Platform may contain links to third-party websites. trwn is not responsible for the content or privacy policy of these websites.

Article 13. Intellectual property

  1. All intellectual property rights in the Platform, including the software, design, house style, text and the trwn brand, vest in trwn or its licensors.
  2. The User only obtains a non-exclusive, non-transferable right to use the Platform for the duration of the agreement.
  3. Nothing in these terms constitutes a transfer of intellectual property rights to the User.

Article 14. Privacy and data protection

  1. trwn processes personal data in accordance with the General Data Protection Regulation (GDPR). More information is available in the privacy policy on the Platform.
  2. To the extent that trwn processes personal data on behalf of a Professional when providing services to that Professional, the parties will enter into a data processing agreement where necessary.
  3. trwn takes appropriate technical and organizational measures to secure personal data.

Article 15. Availability and maintenance

  1. trwn aims for the highest possible availability of the Platform, but gives no guarantee in this respect.
  2. trwn is entitled to temporarily take the Platform out of service for maintenance, updates or adjustments. Where possible, planned maintenance is announced in advance and carried out outside peak hours.
  3. trwn makes regular backups, but the User remains responsible for keeping essential information outside the Platform as well.

Article 16. Liability

  1. trwn is only liable for direct damage that results from an attributable failure to perform the agreement.
  2. trwn's total liability per event is limited to the amount the User has paid to trwn in the twelve months preceding the event causing the damage, with a maximum of € 500.
  3. trwn is not liable for indirect damage, including consequential damage, loss of profit, missed savings or damage due to loss of data, except to the extent that such damage results from intent or deliberate recklessness on the part of trwn.
  4. The limitations in this article do not apply to the extent that liability cannot be limited under mandatory law, such as damage caused by intent or gross negligence, or for consumers to the extent the law requires.
  5. Any right to compensation is conditional on the User reporting the damage to trwn in writing within a reasonable time after discovering it.

Article 17. Force majeure

  1. trwn is not obliged to perform any obligation if it is prevented from doing so as a result of force majeure, which in any case includes: disruptions at hosting providers or other suppliers, internet outages, power outages, cyberattacks and government measures.
  2. If a situation of force majeure continues for longer than 60 days, both parties are entitled to dissolve the agreement, without any obligation to pay damages arising.

Article 18. Amendment of the terms

  1. trwn is entitled to amend these terms and conditions. Material changes are announced at least 30 days before they take effect, via the Platform or by email.
  2. If the User does not wish to accept a material change, the User may cancel the agreement as of the date the change takes effect.
  3. By continuing to use the Platform after the amended terms take effect, the User accepts the amended terms.

Article 19. Complaints

  1. Complaints about the Platform or the service can be reported via info@trwn.nl.
  2. trwn aims to respond to a complaint in substance within 14 days. If more time is needed, the User will be informed of this.
  3. Consumers may also use the European platform for online dispute resolution, to the extent it is available.

Article 20. Governing law and disputes

  1. Dutch law applies to these terms and conditions and to all agreements between trwn and the User.
  2. Disputes will be submitted exclusively to the competent court of the Gelderland district, unless mandatory law provides otherwise. Consumers have one month, after trwn has invoked this clause in writing, to choose the court that has jurisdiction under the law.

Questions about these terms? Get in touch via info@trwn.nl or via the contact form.